RETURNS AND REPLACEMENTS

We want you to love our products. However, if for any reason you are not entirely satisfied, you may return any item (with receipt) in its original condition for a full refund within 30 working days of receipt for a refund.

RETURNS AND REPLACEMENTS

All items sold on the EX1 Cosmetics website are subject to a 30 day money back guarantee and as such customers are entitled to a full refund on items returned within this time period**. This 30 day period begins the day that the items are received*. If for any reason you are unsatisfied with your items, to be eligible for a refund you MUST report your request to hello@ex1cosmetics.com within this 30 day period. Request made after this time will be denied. For tracked items, this will be the day that the tracking states "delivered" on the relevant postal carrier's website

**The cost of shipping from the customer to EX1 Cosmetics in the event of a return is the full responsibility of the customer. This term is agreed to upon placing a EX1 Cosmetics order.

MONEY BACK GUARANTEE

Try any product risk free: If you don't think an item is as effective as we have said it would be, simply return it within 30 days of receipt of your order. We'll refund the entire purchase price less shipping and handling, no questions asked. Please note a refund may take anywhere from a week to 10 days to post to your account. If not received after 10 days, please contact our customer service for resolution.

Returns: If you wish to return your product, simply contact us within 30 days of receiving your shipment at http://www.ex1cosmetics.com/contactus.aspx, for your Return Merchandise Authorization Number (RMA) and write it on your return label. Shipments without an RMA will not be accepted for returns. Shipping charges are not refundable. Other conditions may apply. Please contact us for details.

It is strongly recommended that all returns are sent using a tracked service to us. We can issue a refund only when it is received by us. In the event you have sent it via an untracked service and it is not received by us, we will not be liable to issue a refund.

Please find more details in our Terms and Conditions