FAQ

Yes, we ship worldwide!

Orders processed in the UK will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

We want you to love our products. However, if for any reason you are not entirely satisfied, you may return any item (with receipt) in its original condition for a full refund within 30 days. 

HOW TO RETURN?

Please send an email to hello@ex1cosmetics.com or chat with an agent on the website.

Our products are all made in Italy.

No, every product in our range is 100% fragrance free. Fragrances are known to be one of the biggest sources of irritants in cosmetics, therefore we omit them.

No. All our products are paraben free.

None of our raw materials or finished products are ever tested on animals. We refuse to sell in countries which require animal testing by law. EX1 firmly stands against animal cruelty.

We do not make marketing claims on how many hours our products will last because wear time is highly dependent on your natural skin type, application technique, and the different products used to prep the skin.

Our products are designed with sensitive skin in mind. They are oil-free, fragrance-free and won’t clog your pores.

Your product isn’t faulty – don’t worry!  We have developed an airless pump system which means the bottle won’t have a tube running to the pump.  This specially designed system ensures you have visibility of remaining product and minimises any product waste.

No. Our foundation contains a special coating around the pigments. This means that when they come into contact with the natural oils on the skin, the pigments cannot oxidise.

Our Invisiwear Liquid Foundation provides a medium/buildable coverage. We suggest pairing it with our Delete Fluide Concealer if you are looking for maximum coverage.

Our Invisiwear Liquid Foundation is a semi-matte finish.

No. Our foundation does not contain any SPF’s. The main reason for this is, based on scientific evidence, we do not believe SPF’s in foundation provide any real effect. We would strongly advise the use of a separate SPF.

Yes, it was formulated to not clog your pores.

We recommend using a moisturiser before applying the foundation. The foundation is best when applied with a damp beauty sponge.

Yes. Our foundation is suitable for oily skin as the formula is water based. It also contains specially coated pigments that prevent any oxidisation.

Yes. Our foundation is suitable for dry skin. The formula is smooth, light and velvety in texture and will not cling to any dry patches.

Yes. Our foundation is suitable for mature skin.  The formula is super light and will not rest or collect in fine lines or wrinkles.  It also contains special light diffusing particles which provide a soft focus and luminous effect.

Our previous Delete Concealer is a cream concealer and provides a medium-full coverage. The Delete Fluide Concealer is a liquid base and is more suitable if you are looking for maximum coverage.

Both concealers are talc free, so will not crease under the eye area.  Both also contain antioxidant to nourish the delicate eye area.

The Delete Fluide Concealer is highly pigmented and therefore provides maximum coverage.

The Delete Fluide Concealer shades correspond with the foundation shades. If you wear a 6.0 in Invisiwear we recommend a 6.0 in Delete Fluide unless you are looking to go lighter/darker to high-light or contour.

The Pure Crushed Mineral Powder is a mineral powder foundation. It provides light – medium coverage and is buildable. EX1 Minerals work beautifully for people who want a natural, minimalist look.

The Invisiwear Compact Powder is a setting powder. This can be used on top of the Liquid foundation, to set, eliminate shine and add colour. The Pure Crushed Mineral Powder is a mineral powder foundation. It provides light – medium coverage and is buildable. EX1 Minerals work beautifully for people who want a natural, minimalist look.