Terms & Conditions


(1) INTRODUCTION: Welcome to our website. Please take the time to specifically read these terms and conditions along with our Privacy Policy which govern your use and participation our website. By accessing and using our website you accept these terms and conditions in full. Upon placing an order, you signify that you have read these terms and conditions and agree to be bound by them and comply with them in full. If for any reason you do not agree to be bound by these terms and conditions you must not use our website and can contact us for more information. EX1 Cosmetics reserves the right to amend these terms and conditions at any time without prior notification to customers.

(2) ELIGIBILITY: You represent that you are an adult of the age of 18 years or older and are agreeing to and accepting these terms and conditions. Otherwise, you are prohibited from accessing and using this website and any of its functions, products or services.

(3) PRIVACY: EX1 Cosmetics is committed to protecting your privacy. Please visit our Privacy Policy to fully comprehend how our business gathers, discloses, uses and manages your personal data.

(4) LICENSE TO USE WEBSITE: Unless it is otherwise noted or stated, we and/or our licensors own and operate the property rights of this website and all it's the material therein. All rights are reserved. Pages from this website can be viewed and printed for personal use only. The following restrictions are set out within our Terms and Conditions:You must not:

1. Re-publish content material in any form from this website

2. Sell, rent or sub-license material from this website

3. Copy, duplicate, reproduce or exploit material from our website for any commercial purposes

4. Edit or modify any material from this website

5. Re-distribute any material from this website

(5) ACCEPTABLE USE: When using and accessing our website any intentions to cause damage, deny or prohibit accessibility to the website in any way that is unlawful, illegal or any instance of fraudulent or harmful behaviour is prohibited. Using and accessing our website in order to copy, store, host, transmit, send, use, publish or distribute material that could be considered damaging to computer software is prohibited in all forms. Without prior written consent you may not conduct or perform any systematic or automated data collections in relation to our website. Unsolicited transmission of commercial communications is prohibited. Without prior written consent, any sharing of marketing of our website for any purpose is prohibited.

(6) YOUR EX1 Cosmetics ACCOUNT: It is your sole responsibility to ensure that your User Id and password for your EX1 Cosmetics account are kept confidential. You agree and are bound to all terms and conditions by any activity that is performed under your EX1 Cosmetics account. It is within EX1 Cosmetics's discretion to reserve the right to refuse service, terminate your account and cancel any orders at any time without notice or explanation.

(7) USER GENERATED CONTENT: The material, images, sounds, information and communications that you submit to our website for whatever purposes will grant us a royalty free worldwide license to reproduce, translate, distribute and publish it for existing or future commercial purposes. The communications and material you submit to our website will be handled in a non- confidential and non-proprietary manner unless previously stated and you also grant us the right to sub-license these rights and the right to bring any actions for infringement on of these rights. You must not submit any illegal or unlawful content and must not infringe on any third party's legal rights.

(8) RETURNS AND REPLACEMENTS: All items sold on the EX1 Cosmetics website are subject to a 30 day money back guarantee and as such customers are entitled to a full refund on items returned within this time period**. This 30 day period begins the day that the items are received*. If for any reason you are unsatisfied with your items, to be eligible for a refund you MUST report your request to support@ex1cosmetics.com within this 30 day period. Request made after this time will be denied. For tracked items, this will be the day that the tracking states "delivered" on the relevant postal carrier's website

**The cost of shipping from the customer to EX1 Cosmetics in the event of a return is the full responsibility of the customer. This term is agreed to upon placing a EX1 Cosmetics order.


Try any product risk free: If you don't think an item is as effective as we have said it would be, simply return it within 30 days of receipt of your order. We'll refund the entire purchase price less shipping and handling, no questions asked. Please note a refund may take anywhere from a week to 10 days to post to your account. If not received after 10 days, please contact our customer service for resolution.

Returns: If you wish to return your product, simply contact us within 30 days of receiving your shipment at http://www.ex1cosmetics.com/contactus.aspx, for your Return Merchandise Authorization Number (RMA) and write it on your return label. Shipments without an RMA will not be accepted for returns. Shipping charges are not refundable. Other conditions may apply. Please contact us for details.

It is strongly recommended that all returns are sent using a tracked service to us. We can issue a refund only when it is received by us. In the event you have sent it via an untracked service and it is not received by us, we will not be liable to issue a refund.

(10) LIMITED WARRANTIES: EX1 Cosmetics cannot warrant or guarantee the complete accuracy of all or any information published on this website, that the website will remain available at all times or that content is kept up to standards and date. To the absolute maximum under applicable law EX1 Cosmetics excludes all representations, warranties and conditions that relate to this website and the use of our site. This includes, without limitation, any warranties implied by law of satisfactory quality.

(11) INDEMNITY: You hereby indemnify our website and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.

(12) BREACHES OF TERMS AND CONDITIONS: If you breach our terms and conditions in any way, we have the right to undergo or take action as deemed appropriate and at any time may deny you access to our website by necessary means and/or bring court proceedings and legal action against you. Our terms and conditions are for the benefit of both parties but are not intended to benefit third party associations or be enforceable by any third party. Our relation to these terms and conditions is not subject to the consent of any third party. EX1 Cosmetics may suspend or terminate this agreement or a member's account at any time and immediately if we believe there has been fraudulent activity has been used on our website.

(13) TERMS AND CONDITIONS MODIFICATIONS AND REVISIONS: EX1 Cosmetics has the right to change, modify or revise our website at any time without prior notification. By using our site, you agree to be bound by any changes, modifications and revisions.

(14) RESPONSIBILITY FOR YOUR OWN PRODUCT USE: You hereby take full responsibility for the use of your EX1 Cosmetics products. All EX1 Cosmetics products should be kept out of the reach of children. EX1 Cosmetics is not responsible for any harm, loss, or allergic reaction that maybe be caused by your use of the product.

(15) SHIPPING POLICY: Safe delivery of your package is your responsibility. We ship all orders through a reliable postal service. Once a package is shown in tracking as successfully delivered we cannot process or reship replacements unless non receipt of goods can be proven.

Cancellations and Address Changes: If you place an order on ex1cosmetics.com and decide you want to cancel or change the address, you must notify us at http://www.ex1cosmetics.com/contactus.aspx within 1 hour of placing the order where we will endeavour to resolve the issue. However, due to the nature of our shipping processes; cancellations and address changes cannot always be guaranteed. In the event that it is not possible to alter the order before it has been processed, please notify EX1 Cosmetics Support Department (support@ex1cosmetics.com), where arrangements can be made to recover the order and a suitable resolution found.

(16) PROMOTIONS, SPECIAL OFFERS & COUPON CODES: All promotions, special offers and coupon codes (hereafter referred to as offers) are subject to the above terms and conditions of the EX1 Cosmetics website. Unless specified otherwise, all offers are subject to the following terms and conditions:

Offers are valid for one use per customer and may not be used in conjunction with any other offers and promotions.
Where there are multiple customers/users within one household; offers may be redeemed a maximum of two times per household and must be ordered via the users individual account.
Offers are subject to availability.
Offers are valid for 28 days from the date of publishing.
Customers who become aware of an offer after having placed an order will not be able to redeem the offer retroactively.

(17) #ex1xoxo Competition: This competition is open to all residents of the UK aged 18 or over (except for employees of The EX1 Cosmetics or its affiliates) and their immediate families or anyone connected professionally to this competition. By entering this competition, you will be deemed to be bound by and have accepted these Terms & Conditions.No purchase necessary. The #ex1xoxo competition will open on Instagram at 15.00 pm GMT UK Time on Saturday, 13th February 2021 and will close at 23.59pm GMT UK time on Sunday, 14th February 2021.The comments must be uploaded within the timeframe stated. The winner will be selected once the competition has ended, a day after at 1pm GMT on Wednesday, 15th February 2021. EX1 Cosmetics will select the eligible winner at random. The winner will be notified by direct message via Instagram on 15th February 2021 by 1pm GMT, with details of how to claim the prize. You will need not reply to their DM by 11:59pm GMT on 16th February 2021, otherwise EX1 Cosmetics may need to select another winner. Prize: 1 Winner account will be selected ( to cover you and your loved one) and will receive one 2 Full EX1 set of the following: x1 Invisiwear Liquid Foundation, x1 Delete Fluide Concealer, x1 Invisiwear Compact Powder, x1 Pure Crushed Minerals Powder Foundation, X1 Blusher and x1 The Beauty Egg Case. EX1 Cosmetics reserves the right to offer an alternative prize of the same or higher value, where it becomes necessary to do so.The prizes are non-transferable and no cash alternative. The selection of winners is final. Only entries submitted through Instagram and conforming to Instagram rules and these terms & conditions are eligible to participate. No responsibility can be accepted for entries that are not properly received due to communication beyond our control or for entries that are incorrectly submitted, incomplete or received after the closing date. EX1 Cosmetics reserves the right to disqualify entries at its discretion. Entries should not include or use any materials that infringe the copyright or any other rights of any third party, including any right of confidentiality or privacy. Where any other person is depicted in an entry, the entrant warrants that such person has given their permission for the inclusion of their image in the entry and the use of the entry including their image by the entrant and EX1 Cosmetics. Entries should not contain any obscene, blasphemous, or defamatory matter. By entering this competition, you agree to grant to EX1 Cosmetics a perpetual, transferable, exclusive, worldwide, royalty free, sub-licensable licence to use, edit, publish, translate, modify, adapt, make available and distribute your entry materials throughout the world in any media, in connection with its business, which use may include, but shall not be limited to, the posting of the entry materials on EX1 Cosmetics websites, Facebook, Instagram and other social media accounts for marketing and promotional purposes.This competition is not sponsored, administered, or associated with Instagram, Inc. or Facebook; any enquiries in relation to it should be addressed to EX1 Cosmetics only. By entering this competition, entrants consent to the collection, use and disclosure of their personal information by EX1 Cosmetics for the purposes of administering the competition, for sales and marketing analysis and as otherwise permitted or required by law, in accordance with EX1 Cosmetics’ privacy policy. Please visit our Privacy Policy at: https://ex1cosmetics.com/pages/ex1-cosmetics-privacy-policy. This competition will be governed by UK law and entrants submit to the jurisdiction of the UK courts. Promoter: EX1 Cosmetics, Davies House 1-3 Sun Street EC2A 2EP


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